Repairs & Maintenance
Housing Trust is committed to ensuring that properties are well maintained to ensure the wellbeing of our tenants and their families.
We are responsible for maintaining the property and will repair items such as cookers, fans and anything that breaks as a result of fair wear and tear.
In some cases you, as the tenant, may be responsible for a repair – usually where the actions or activities of you or a guest has resulted in damage. In these cases, Housing Trust can still organise the work needed but you will be required to meet the cost. Some more information is provided below under the heading ‘Rechargeable Repairs’.
Reporting a Repair
Repairs can be reported in the following ways:
Anytime using the Maintenance form on the Contact Us page.
During office hours by calling 02 4254 1115.
Out of hours (for emergencies only) by calling 1300 495 190.
The type of repair required will determine the timeframe in which it is carried out.
Repairs & Maintenance Time Frames
Urgent
TIMEFRAME: Action within 24 hours
Repairs & Maintenance Covered
Health, safety and security related emergencies such as but not limited to:
- Burst water service or serious water leak
- Blocked or broken toilet
- Serious roof leak
- Serious gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
Non-Urgent
TIMEFRAME: Action within 28 Days
Repairs & Maintenance Covered
A non-urgent responsive repair and maintenance items which do not pose a health or safety risk nor has the capacity to cause significant inconvenience to the tenant, such as but not limited to:
- Towel rail has come loose or fallen off the wall
- Kitchen cupboard off the hinges
- Poor yard drainage
- Windows or doors sticking
Emergency Repairs During Office Hours
If you have an emergency and require repairs between the hours of 9am to 5pm Monday to Friday:
Call us on 02 4254 1115 and let us know. We will tell you what to do next.
Emergency Repairs Outside Office Hours
Phone our dedicated out of hours repairs line on 1300 495 190.
This operates from:
- 5:00 pm – 9:00 am Monday to Friday
- 5:00 pm Friday – 9:00 am Monday
- Public Holidays
Our out of hours service is available for repairs that affect your health, safety and security.
Non-Emergency Repairs
If your repairs are not emergency repairs, let us know and we will keep you informed of decisions and progress. Once these repairs have been approved, they will usually be fixed within 28 days.
Feedback on Repairs
It is always helpful for us to know that repair work has been completed and hear feedback on how the contractor performed, both good and bad. Please let us know (go to Feedback form) how you think your repairs were managed.
Repairs That Aren't Fixed
If your repair has not been fixed, or has not been fixed properly, please let us know.
There may be a delay with the contractor or the contractor might not have been able to contact you. If you are not satisfied with our response you are able to seek advice from a tenancy service or from the Department of Fair Trading.
Also in this section
Need help?
If you have any questions, get in touch with the Housing Trust team today.
We’re available at 02 4254 1166 or info@housingtrust.org.au
