Important Information for Housing Trust Tenants
Housing Trust will from today implement working from home arrangements for our staff to limit potential exposure and spread of the COVID-19 Coronavirus.
Even though our office will be closed from 19/03/2020 we will still be available by phone on 42541166 and email firstname.lastname@example.org for all tenant enquiries. Our hours of operation will remain to be 9.00 a.m. – 5.00 p.m. Monday to Friday.
For urgent repairs or maintenance, you are able to call 42541166 at any time, 24 hours per day, 7 days per week.
From Thursday 19/03/2020 all documents are to be posted to PO BOX 1, Coniston 2500 or emailed to email@example.com.
Should you wish to hand in keys, you will need to call 42541166 and request to speak to your Community Housing Worker who will arrange a time to hand in keys at your home. Whilst scheduling this appointment your Community Housing Worker will complete a pre face to face customer screening to ensure you’re feeling well.
We currently have no known cases of COVID-19 among staff, tenants or contractors of Housing Trust but we are taking the recommended precautions for the health and wellbeing of our staff, tenants and your families.
Our maintenance and repairs team and contractors will contact you individually prior to visiting your home to ask a few questions about your current health and recent travel. If any member of your household has travelled overseas within 14 days from the scheduled works or is feeling unwell with flu like symptoms repairs may be rescheduled to a later date.
Home visits by Community Housing Workers and Site Meetings will not be undertaken until further notice.
We will continue to communicate with you with any updates to the situation.