Home Visit Program

Our home visit program is an important way for us to stay connected with you. We aim to visit all tenants at least once a year to touch base with how you are going and also to check on the property condition and any maintenance issues that need to be actioned. We will give you written notice well in advance of your scheduled home visit so that you know when we’ll be coming out to see you and to give you time to do a quick tidy-up of your home. If you need to reschedule your home visit, just contact us for a time that is suitable for you.

When we visit your home, our staff will talk with you about how you are going and whether your home is meeting your needs. We will provide information about any upcoming Housing Trust events or activities in your local area. If you have any questions about your tenancy or your home, please just ask us no matter how big or small the issue may be.

We will also confirm your current contact details and emergency contacts, and ask if you would like information or referral to community support services (eg. family support, in-home care, mental health services, financial counselling and so on). We aim to be as quick as possible and most home visits will only take about 25-30 minutes.

Your annual home visit is also a chance for us to review the condition of your home and for you to raise any maintenance or other property issues with us. You don’t have to wait for a home visit to raise a maintenance issue though, so if you have something to report just contact our Property Services Team.