Paying your rent

It’s really important that you always pay your rent on time. You can pay your rent via a range of methods and you can request rent statements if necessary. If you do fall behind in your rent, we will attempt to make contact with you to establish a repayment plan.
Non-payment of rent is a breach of your tenancy agreement and can be grounds for us to end your tenancy. The Housing Trust has a Rent and Rent Management Policy, which is located here. If for any reason you are experiencing financial hardship it’s really important that you talk to your community housing worker to discuss the situation so as not to place your tenancy in jeopardy.

Let us know if your income changes

It’s really important to keep us informed of any changes to your income because it may affect the rent you have to pay. Please let us know within twenty one (21) days if your household income changes. If you intentionally withhold information or don’t declare all of your income, the can constitute rental fraud and there are serious consequences that can place your tenancy at risk

Rent payment options

We provide a range of options to make it easy for you to pay your rent, including:

  • Centrepay, which is available to people on a government pension or benefit
  • Direct Deposit from your bank account
  • internet funds transfer
  • at Australia Post branches using Easy Rent
  • internet, landline or mobile phone BPAY
  • EFT at our office

If you are paying rent over the internet, don’t forget to use your specific agent number.

Please note that cash payments are not accepted at the Housing Trust office. Cheque payments or money orders delivered to our mailbox or through the post will be accepted.

Rental bonds

When you sign your lease, you have to pay a bond. The amount of the bond will be the equivalent of four weeks market rent for your property. If you are unable to pay the bond in full when signing your lease, let us know and we can establish a payment plan.